Quick Help List

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Edit Survey

1. What is Matrix?

2. What is Rating Scale?

3. How to set up logic rules?

4. Why a blank page appeared when I click Next page?

5. What does Auto-link choices mean?

6. How to upload my company logo?

7. The image I added is too large on mobile screen. How to make it adapt automatically?

8. Someone took my survey but I can't find his response in report.

My Surveys

1. What are Active surveys?

2. What does Star mean?

3. What is a custom folder?

4. How can I move a survey to another folder?

Collectors

1. Where can I find my survey URL?

2. Can I take the same survey repeatedly?

3. What is collector?

4. How many collectors can I have for one survey?

5. How to view responses from different collectors?

6. Do I also delete responses when I delete a collector?

Survey Password

1. What's the difference between Universal password and Unique password?

2. How can I use unique passwords?

3. How to give random passwords to my respondents?

Pro Account

1. Why should I upgrade to Pro?

2. When does my Pro account become active?

3. What's the difference between Recharge and Upgrade?

4. Can I get refund?

5. How do I make payments to you?

My Account

1. Are my data secure?

2. What is account balance?

3. How to change my registered email address?

Reports

1. What is completion rate?

2. How to save a chart?

3. Can I restore results after reset?

4. What is Filter and how can I use it?

5. How to share a report?

6. What is survey updates tracking?

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